RETURNS AND CHANGES
If the customer is not satisfied with an order for any reason, the not worn item can be returned for change size, store credit or refund within 28 days of receipt of the goods.
The security thread placed on the articles must be not cut nor broken on the returned ones.
To require a return authorization, you have to access your personal area in the website, select the items to be returned, and indicate the type of compensation preferred. Once you completed the procedure, Odd Lot will send you a confirmation by e-mail, with the Return Authorization Number (R.A.N.), the instructions to return the goods and the courier to be used.
The return authorization number must be written on the waybill, which must be filled as indicated by Odd Lot in the return authorization e-mail. (The Courier will have a waybill at the pick-up of the package).
The return shipment will be FREE by using the courier designated by Odd Lot; if different, all costs will be charged to the customer.
There are 3 types of compensation:
• Change size: it is possible to carry out the change solely for a different size or a different color of the same item, if available. The new required item can be returned in the same way.
• Store Credit: as soon as the return is received and processed, a code with the total value of the returned items will be sent to the customer and it can be used for succeeding purchases. The Store Credit: can be used only once within 3 months from the return date, cannot be cumulated to other Store Credit and must be used wholly for an order of equal or greater value.
• Refund: the refund will be made as soon as the return arrives and is verified at Odd Lot warehouses. For orders paid by credit card, the refund sum will be available to customers in about 10 days, but anyway it will be visible on the next card statement. Timing may slightly change depending on the credit card banking system. For orders paid by Paypal or bank transfer, the amount will be returned on the original account. The refund will be issued in the same currency of the original purchase. Any difference due to exchange fluctuations cannot be refunded.
The return shipment must be done within 28 days from order receipt.
RETURN TERMS AND CONDITIONS
The security thread placed on the returned items must not be cut or broken. Articles shall not have been worn, washed or altered and there shall be no signs of usage. The shoes soles shall be in perfect conditions and shall not have any mark.
Each item must be returned with all its labels, packaging and accessories received (Dustbags, hangers, clothing covers etc.).
All footwear and accessories must be returned with their original box, which is considered an integral part of the product itself and it must not be damaged and / or altered in any way, or used as external packaging. Returns must be shipped inside Odd Lot original box.
If the customer receives defective goods or it occurs a shipment mistake by Odd Lot, please follow the same above mentioned instructions.
Odd Lot reserves the right to request photographic evidences before allowing returns for defective goods and before paying the return shipping costs.